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Outsourcing - is your deal set up to fail?

Outsourcing, whether it be front or back office services; specific functions or applications; on-shore or off-shore, has been around for nearly two decades. It is now a fairly mature industry, so why are so many outsourcing contracts still going wrong?

See: Central Government & Agencies, Local Government, Health, Housing, Education, Higher Education, Transport, International, Financial management advice, Procurement support, Outsourcing advice, Benefits management and achievement, Business case development, Systems procurement, Service outsourcing, Risk management.