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Business Process Re-Design
The only constant in the current environment is that organisations have to be ready to react to change. This change can be provoked by a variety of stimuli, including but not limited to:
- The customer.
- Changes in technology.
- Need for new business offerings.
- Legislation.
More often or not the resultant change will require existing business processes to be modified in support of meeting the change.
The important distinction between now and the 90's when business process re-engineering was at the forefront of enterprise thinking is that now the re-design is usually as a result of a change and not an exercise in its own right.
Also significantly there are now business process management technology solutions (BPMS) which can help organisations better manage their business processes from both the people and technology viewpoint.
These solutions can provide significant management information which can subsequently guide future business process improvements.
How can Oakleigh help?
Oakleigh can help its clients by providing an approach which is:
- Structured - uses a clear set of stages gained from many years of doing this work
- Balanced - encompasses people, organisational structure and technology
- Iterative - looks to provide continual improvement, small steps rather than big bang
- Inclusive - aims to work with you, not for you
- Measurable - ensures that focus is maintained though out the re-design and that objectives are tracked and met
People who can help at all stages in the re-design process whether that be change consultant, process consultants, technology consultants
- Review of existing processes
- Mentoring and coaching of people within your organisation
How we have helped our clients
- Delivery of a redesign project for a FTSE 100 company which took a collaborative, incremental approach to process improvement in order to minimise the organisational and cultural impact of change across the world-wide organisation
- Internal review of marketing and recruitment processes of a university to inform redesign opportunities
- Review of information flows within a government department and detailed recommendations for improvements which addressed efficiency, effectiveness and economy
- Implementation of a business process re-design based on a software product for a major financial institution
"Oakleigh were responsive to our needs and helped us to keep the project moving, knowledgeable regarding the HE sector, good at facilitating a number of important change management events and focused on the production of quality deliverables in a timely manner. In short Oakleigh provided a quality professional service."
Project Director, University of Oxford