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Knowledge Management
Information architecture management, decision support, information quality assurance, e-libraries and information governance
Knowledge management can help to deliver a better service and products for customers supported by; faster generation, application of ideas and innovations. Industry best practices and best-in-class methodologies enable the proactive use of competitor and market intelligence with access to internal and external networks.
Successful knowledge management can lead to the reduction of loss of corporate knowledge through staff turnover, more efficient and timely marketing and communications supported by lower cost administrative processes.
Oakleigh is ideally placed and equipped to support with establishing a new mindset for the use of technology and the attitude towards sharing knowledge; as well as introducing new skills - the speedy delivery and analysis of knowledge requires mastery of many new tools and techniques.
Oakleigh client engagements include:
- Department of Health Financial Reform, Payment by Results (PbR) - Project management of the planning, procurement and development of a toolkit of information products, developed by Casemix Services within the Information Centre for Health & Social Care (ICHSC)
- The Information Centre for Health & Social Care (ICHSC) - Management of services including research, product development, implementation and user support; Service planning and strategy; Development of governance arrangements and quality assurance processes.
- ICHSC Casemix Service - Quality Assurance provision to enhance quality protocols and methods to ensure that the portfolios of products under development were fit for purpose.