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Knowledge Management
Is Knowledge Management a realistic option?
In the past, organisational and technical hurdles have crippled the knowledge management movement, but with the advent of ubiquitous internet access and technology which has become more intuitive to use, knowledge management technology is finally attaining the corporate role it deserves.
Technology itself is not enough; leveraging the right knowledge at the right time is of prime importance. This can only happen if an organisation's intellectual assets are freed from the computers, brains, libraries and filing cabinets where they are usually trapped.
What is required?
Implementing knowledge management effectively is tough.
There are two major issues Oakleigh can help you to face:
- Establishing a new mindset - for the use of technology and the attitude towards sharing knowledge.
- Introducing new skills - the speedy delivery and analysis of knowledge requires mastery of many new tools and techniques.
Why is Knowledge Management important?
- Ultimately provides better service and products for customers
- Faster generation and application of ideas and innovations
- Effective use of competitor and market intelligence
- Better access to internal and external networks of expertise
- Stimulates continuous learning
- Lower cost administrative processes
- More efficient and timely marketing and communications
- Greater (cultural and linguistic) geographic reach
- Reduced loss of knowledge through staff turnover
How we have helped our clients
- Generation of knowledge management gateways for Natural England, through its Lessons for Landscape, Access and Recreation project.
- Defined a knowledge management portal for the London Borough of Wandsworth's strategy for the development of a web-based waste and recycling information system.
- Evaluated options for records & document management, through the medical records review for York Hospitals NHS Trust.
- Defined policies and procedures to manage paper and electronic records for the Independent Police Complaints Commission's introduction of its case management tracking system.